Housekeeping Employee

As a Housekeeping Employee, you are responsible for the daily turndown service at Bon Bini. Together with the housekeeping team, you ensure that all suites and public areas are clean and immaculate and that Bon Bini’s standards are consistently maintained.

You also play an important role in ensuring that all special guest requests are placed in the suites. You work in an organized and efficient manner to make sure our guests have everything they need.

In this role, you report directly to the Operations Manager.

Responsibilities

• Providing daily turndown service
• Cleaning guest rooms
• Making beds and changing linens when necessary
• Cleaning and disinfecting bathrooms and toilets
• Removing waste and used tableware and replacing items when necessary
• Arranging special guest requests in the suites
• Organizing the required preparations for each suite
• Inspecting suites prior to guest arrival
• Assisting guests when needed, including with luggage and opening doors
• Following up on completed guest requests
• Managing departmental inventory
• Training and supporting new team members
• Identifying and reporting unusual situations and incidents
• Replenishing minibars in the suites when necessary
• Continuously improving housekeeping services
• Maintaining high standards of service and guest experience
• Ensuring facilities remain presentable at all times
• Following and maintaining Bon Bini procedures

Competencies & Expectations

Guest Focus

• Clearly communicates solutions and delegates related tasks effectively
• Is courteous, considerate, and professional toward others
• Proactively provides additional service
• Meets and exceeds guest expectations
• Identifies essential information and communicates it effectively

Innovation

• Recognizes opportunities and takes initiative
• Actively looks for ways to improve existing processes
• Comes up with innovative, unconventional, and unique solutions

Performance Driven

• Is ambitious and continuously strives to improve
• Challenges their own abilities
• Brings out the best in themselves
• Is committed to achieving the desired result

Reporting & Accountability

Provides explanations and accountability regarding results, deviations, and activities undertaken to improve performance.

Desired Attitude

• A true team player
• Supports colleagues in achieving shared goals
• Able to work independently
• Proactive in providing excellent guest service
• Acts as an ambassador for the company
• Takes responsibility for their own actions

Requirements

• Flexible availability, including evenings, weekends, and public holidays
• Preferably several years of experience in a similar position
• Strong understanding of guest needs and always puts the guest first
• Enthusiastic, friendly, solution-oriented, and guest-focused personality
• Impeccable personal presentation
• Good written and spoken command of Dutch and English; knowledge of Spanish and Papiamentu is considered an advantage

Send your application, including your resume and cover letter, to jobs@thekontiki.com